Introduction
Orlando Synthetic Turf Pros ("we," "our," "us") respects your privacy. This policy explains what information we collect when you visit orlandosyntheticturf.com or contact us, how we use it, and the choices you have. If you have questions, email info@orlandosyntheticturf.com.
Information We Collect
Information you give us
- Contact details you submit through our forms or email — name, email address, and anything else you include in your message
- Project details — your address or neighborhood, yard photos, and descriptions of the work you want done
Information collected automatically
- Basic visit data — pages viewed, time of visit, and the type of device and browser you use
- We do not use advertising trackers or sell browsing data
How We Use Your Information
- To respond to your inquiry and schedule site visits
- To prepare quotes and perform installation, repair, or maintenance work
- To improve our website and understand which pages are helpful
- To meet legal obligations, such as tax or record-keeping requirements
We will never sell your personal information.
Sharing With Partner Contractors
To complete your project, we may share relevant project details — your name, contact information, address, and project description — with partner contractors who help us perform installation, repair, or maintenance work (for example, tear-out crews, material suppliers, or specialty subcontractors). These partners receive only the information they need to do their part of the job, and we require them to use it only for that purpose and to protect it.
We may also share information if required by law, such as in response to a court order or lawful government request.
Cookies
We use only basic, functional cookies needed for the site to work (for example, remembering form spam-protection). We do not use third-party advertising or cross-site tracking cookies.
Data Retention
We keep project inquiries and related records for as long as needed to serve you and meet legal requirements — typically up to seven years for job records. You may ask us to delete your information sooner by emailing info@orlandosyntheticturf.com, and we will comply unless the law requires us to keep it.
Your Rights
You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@orlandosyntheticturf.com and we will respond within 30 days.
Children
Our services are directed at adults. We do not knowingly collect information from children under 13.
Changes to This Policy
If we change this policy, we will post the updated version on this page with a new effective date.